Shipments and returns
Packages are generally dispatched within 2 days after receipt of payment and are shipped using Swiss Post with tracking and drop-off without signature. We will provide you with a link to track your package online if you order outside Switzerland. Shipping fees include handling and packing fees as well as postage costs. Free shipping applies for orders over 150 CHF. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Please note that we ship from Switzerland to Switzerland and abroad with exception of Germany. Parcels to Germany are sent from Germany, therefore no added costs for customs are incurred. However, custom costs might be incurred for all other countries.
If you are unsatisfied with your order, you may return it if there has past a maximum of 7 days after you received your ordered product. The items must be in perfect order and are able to be re-sold. Please read our terms and conditions for more information.