Merchants conditions

The most important thing

Payment terms: 1800 Euro or 2000 CHF/USD prepayment and 50% in advance for orders of products not available from stock. 
Mark Up: 2.7.
Shipping costs: Flat rate, depending on weight: see
Returns: In case of defects 1 week
Cancellation policy: if a client must cancel an order after having placed it and after the order has gone into production, 10% of the order must be paid to MAMA TIERRA in the following 15 days after cancellation. Custom-made orders cannot be cancelled.
Late fees: if a client does not pay the remaining amount from the invoice at the time of receiving the products, a late fee of 10% will be applied monthly until the debt is paid in full.
Delivery time: 1 week for products in stock. Maracaibo products and hats six weeks. Crochet products such as bags up to 2 months.
Intellectual property: MAMA TIERRA must be mentioned in all product communication of the customer.  

1. Scope of application of the terms and conditions and conclusion of the contract on

1.1 The General Terms and Conditions (GTC) apply to sales contracts between the association MAMA TIERRA (MAMA TIERRA) and wholesalers concluded via this website ( These conditions are based on Swiss law.  

1.2 The General Terms and Conditions also apply to sales contracts concluded by other means, e.g. by telephone, e-mail or letter. The customer will be sent the GTC in the order confirmation. The GTC form an integral part of the purchase contract and their acceptance is a mandatory prerequisite for the conclusion of the contract.
1.3 Intellectual property MAMA TIERRA must be cited as supplier and producer of MAMA TIERRA products and author of the designs as well as image and text material (also on social media). If the business relationship between MAMA TIERRA and the customer ends, the right to use the image or text material of MAMA TIERRA also expires.   

2. Pricing policy and discounts 

 2.1 Prices are quoted in CHF or Euro. Any VAT is included in the price. The retail prices of the products are to be set between 2.5 and 2.7 times the purchase price as required, normally the markup is 2.7.

2.2 Terms of payment MAMA TIERRA works with prepayment when ordering products from stock. The total amount of the goods must arrive at MAMA TIERRA before delivery to the customer.  For orders of products not in stock, 50% of the payment is due, the remaining balance must be paid before delivery. All goods remain the property of MAMA TIERRA until full payment has been received. If the invoice is not paid in time, an overdue fine will be charged.  If the order is cancelled, payments made will not be refunded.  

2.3 MAMA TIERRA charges flat rates for shipping. MAMA TIERRA is not liable for any additional fees that may be incurred as a result of shipping, e.g. customs duties.  

2.4 MAMA TIERRA reserves the right to adjust prices seasonally. The prices published on on the order date apply to the customer.  

2.5 The conditions for promotions and discounts are available on within the respective product offers.  

3. Terms of delivery

3.1 Delivery shall be effected after advance payment made by the buyer of the products available in stock. Normally the order will be delivered within 7 working days. The buyer will be informed of his order by email. If a longer delivery period is necessary, the customer will be informed at the latest after the end of this period. The delivery will be made by the Swiss Post, the due costs depend on the size and weight of the package, please contact for more information. The delivery costs will be calculated upon your order and added to the final invoice. 

4. Right of revocation and rescission

4.1 The customer may cancel the order within 7 days of the day on which the goods arrive if the goods are defective or damaged. Damaged products are regarded as defects. In case of dissatisfaction, an exchange can take place. However, the customer shall bear the shipping costs.   The returned goods must be resalable, i.e. in the same conditions as they were sent by MAMA TIERRA (including tags, labels and flyers). Payments already made will be refunded by MAMA TIERRA upon receipt of the returned products, minus any additional delivery charges.  

4.2 If a customer withdraws from the purchase due to defects, MAMA TIERRA will refund any amounts already paid, but only if the customer reports the incident within 7 days of having received the products. This can be done via email: However, shipping costs, return costs and customs fees will not be refunded.
Defects must be described in detail. Small deviations in the sample are not considered defects, as it is a handicraft and each product is unique. After 7 days, returns will not be accepted and no refunds will be given.   

4.3 If a customer decides to cancel an order after having placed it and after the order has gone into production, 10% of the order must be paid to MAMA TIERRA in the following 15 days after cancellation. If the customer had already paid the 50 % down-payment, MAMA TIERRA will only refund the amount equivalent to 40% of the placed order. Custom-made orders cannot be cancelled.

4.4 A late arrival of the goods at the buyer's due to logistics issues from third parties, can not be used as a reason for withdrawal.  

5. Liability and guarantee

5.1 MAMA TIERRA warrants for a period of 12 months that the Goods will have the warranted characteristics, will be free from defects which would impair their value or suitability for use, and will meet the set performance and specifications. Differences in product photos and sizes may be caused by the web view. If you are not sure whether the product meets your wishes and expectations, please contact us via email: We will be happy to send you more photos or videos of the products. You can also view the products in our studio in Rieden near Baden, please contact us to make an appointment.  

5.2 The buyer has to check the delivered goods as soon as possible in order to be able to report dissatisfaction immediately (within 7 days after receipt) by writing to  

6. Payment

6.1 Payment is possible in the following ways:  
      § Per invoice via E-Mail, which is sent before products dispatch. The goods will be shipped after receipt of payment.  
      § The customer can pay online using a debit card, a credit card or PayPal. All common credit cards are accepted. The price of the product is booked on the day on which the product was ordered.  

6.2 For payments in Euro or USD, an account in Euro or USD will be provided at the customer's request.  

7. Liability for online purchases

7.1 MAMA TIERRA is committed to ensure security in systems, programs, etc., which belong to her and over which she has influence, in accordance with the latest technical standards and to observe the rules of data protection. Customer data entered on will not be passed on to third parties.  

7.2 Our customers are responsible for the security of the systems, programs and data within their control. In their own interest, customers should keep passwords and user names secret from third parties.  

7.3 MAMA TIERRA is not liable for defects and malfunctions for which it is not responsible, in particular not for safety defects and operational failures of third companies with which it cooperates or on which it is dependent.  

7.4 Furthermore, MAMA TIERRA shall not be liable for force majeure, improper action and disregard of risks on the part of the customer or third parties, excessive strain, unsuitable operating resources of the customer or third parties, extreme environmental influences, interventions by the customer or disturbances by third parties (viruses, worms, etc.) which occur despite the necessary current security precautions.  

8. Application of law and place of jurisdiction

8.1 Swiss law shall apply. Place of jurisdiction and performance is Baden im Aargau, the seat of the association MAMA TIERRA.
Association MAMA TIERRA,
UID: CHE-317.139.062

Rütistrasse 12,
5400 Baden, Switzerland.